Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its pot to prevent movement. Each plant is hydrated before transit and includes a heat pack during winter months to maintain a stable temperature.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Arrive Alive' guarantee. If your plant is damaged or unhealthy upon arrival, please take a photo and contact us within 48 hours for a free replacement or a full refund.
Do I need to repot my plant immediately after delivery?
We recommend waiting at least 2 to 4 weeks before repotting. Your new plant needs time to acclimate to the light and humidity levels in your specific home environment after its journey.
Are your houseplants safe for pets?
We carry a wide variety of pet-friendly plants, such as Calatheas and Hoyas. You can easily filter our collection by 'Pet-Friendly' to ensure your furry friends stay safe.
Do you provide care instructions for each plant?
Yes! Every order includes a digital care guide tailored to your specific species, covering light requirements, watering schedules, and humidity preferences.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.