Returns & Exchanges

At Happy Houseplants, we want you and your new greenery to thrive together, which is why we offer a 30-day satisfaction guarantee on all plants and accessories. If your plant arrives in poor condition or you change your mind about a pot, we are here to make it right with a simple return or replacement process.

Return Process

• 1.
  Check the Health Guarantee

  Ensure your return is initiated within 30 days of delivery; for plants arriving damaged, please take a photo immediately to qualify for our live-arrival guarantee.

• 2.
  Contact Our Plant Care Team

  Email our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.

• 3.
  Pack with Care

  Place the item back in its original packaging or a sturdy box with adequate padding to ensure it arrives back at our greenhouse safely.

• 4.
  Receive Your Refund or Exchange

  Once our botanists inspect the returned item, we will process your full refund to your original payment method or ship out your replacement plant within 3-5 business days.